0117 986 1948 / 0117 986 0710 featherbedcare@gmail.com

Featherbed Care Training Privacy Notice

We are Featherbed Care Training, part of Featherbed Care Limited, a company Registered in England No. 09956655, Registered Office at 44 Bath Hill, Keynsham, Bristol BS31 1HG. Our website address is https://featherbedhomecare.co.uk. Our website address is: https://training.featherbedcare.com.

This Notice sets out our obligations regarding the rights of website visitors and those that may interact with this website in respect of their personal data under the General Data Protection Regulation (GDPR).

Our use of cookies

Like most websites, this one uses cookies.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make websites work; they can be used to store data on a ‘shopping cart’ for instance, and generally improve your interaction with frequently-visited sites.

Our website sets a few ‘Necessary Cookies’ which are required to make the website usable by enabling basic functions, and to present the ‘Cookie Notice’ bar that advises you of our use of cookies when you first visit.

We also use cookies to see how people are using our website, such as which pages are being viewed and how often. The tool we use for this is called Google Analytics.

Google Analytics Cookies

Google provides us with anonymised data about the visits made to our website which helps us to improve our website and better tailor it to our customers’ needs.

Google servers automatically record the page requests made when you visit our site. These “server logs” typically include your web request, IP address, browser type, browser language, the date and time of your request and the type of device you are using to view our website (i.e. desktop, tablet or mobile). We cannot recognise you from the records we hold and cannot access your computer or any information about you.

Google Analytics uses four main cookies to capture the full picture of your journey; each has a different role, as well as a different way of expiring. Every cookie, not only Google Analytics cookies, either expires when the browser closes or when it reaches its expiration date.

Accept or decline cookies

If you are concerned about cookies from this or any other website you may want to adjust the privacy settings in your internet browser. By doing this you can withdraw your consent for websites to upload cookies to your computer.

You can remove cookies stored in your computer via your browser settings. You can also control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. And you can opt out of tracking by Google Analytics with the Google Analytics Opt-out Browser Add-on.

For more information about cookies, visit allaboutcookies.org.

Personal data we may collect

Should you choose to contact us by email or via a contact form on this website we will collect personal data that will include but may not be limited to your name, email address and telephone number.

We employ safe protocols for website browsing, encrypted communication and transfer of personal data (such as HTTPS and SSL/TLS). In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Upon receipt of your contact form or email message, Featherbed Care Limited will be the Data Controller of your personal data. Featherbed Care Limited will hold all the information you have given on the form for the purpose of responding to your enquiry.

The contents of any message sent via the contact form will also be stored on a high security server in the UK, managed by our website hosting company (a trusted third party processor based in Dorset); we are more than confident in the high level of privacy and security afforded to personal data collected and stored in this way.

We will never sell, share or rent any part of any personal data provided online unless we are required to do so by law or where in good faith we believe such action is necessary to comply with a legal process.

Despite our best efforts we cannot absolutely guarantee the security of our online systems. We do however promise to notify yourself as the data subject if there is any threat to your rights or interests. We will do everything we reasonably can to prevent online security breaches and to assist authorities should any breaches occur.


You have the right to complain about the processing of your personal data. Please contact Featherbed Care Limited in the first instance:

Tel: 0117 986 1948 or 0117 986 0710

Email: featherbedcare@gmail.com

Should you be dissatisfied with the way your complaint has been handled you have the right to complain to the Information Commissioners Office (ICO):

ICO helpline: 0303 123 1113

ICO website: ico.org.uk/make-a-complaint

Changes to this Privacy Notice

We reserve the right to change/update this Privacy Notice at any time. We may bring your attention to changes to this Notice to help ensure you are aware of its contents.

Last updated 21st February 2019